Management consolidation
Brought into a single, full-time role what 4 PMs and 1 Contract Manager had been splitting part-time, unifying decision-making and removing redundancies. Then built a team: two people now report to me.
Technical operations · AI & processes
Diego Fernández Sevilla
I run international technical operations and redesign, with AI, the processes behind them.
Technical PM · CT Engineering Group
International technical services programme for Airbus: 10+ markets, P&L and contracts with SLAs, leading my own team and coordinating 15+ supplier companies.
UK AI Delegate
Internal process consulting: I audit how other PMs and departments work, find the bottlenecks, design automations and propose business development.
+10markets on 4 continents
15+supplier companies
×2operational volume
~220h / yr automated
01About
I never manage
in the dark.
I started working at 18 with one thing clear: I love solving problems, not settling for the quick fix but weighing up every route and keeping the best one. That led me to study systems and cybersecurity at what was then the best vocational college in Spain, and from there to project management, where I put that knowledge to work: I understand what my suppliers deliver, catch inefficiencies before they escalate, and build the tracking and automation systems the programme needs myself, with the AI I've used daily since 2022.
Before managing programmes I lived them from the inside, at Telefónica (via CGI) and at Google and Wacom (via Teleperformance). That, and the feedback from the people I worked with, showed me what I enjoy most: coordinating, unblocking and clearing the way for everyone else. Today I do it with my own team: I like growing and helping others grow, with as much transparency as possible so everyone sees their work reflected in the results.
Where I am now
Currently
Global operations
for Airbus
Technical Program Manager at CT Engineering Group. Centralised running of a technical services programme across more than 10 markets: P&L, contracts and SLAs with 15+ supplier companies.
2025Since
10+Markets
2Reports
In parallel
UK
AI Delegate
Internal process consulting for CT Engineering Group's teams in the UK: I audit how PMs and departments work, find the bottlenecks, design automations and propose business opportunities.
2026Since
UKScope
ProcessesFocus
Master's — in progress
Applied AI & Productive Process Optimization
University specialisation from Panel Sistemas and VisualFaktory, backed by UTAMED, focused on the practical and strategic use of AI: process automation, productivity and data-driven decisions.
30ECTS
UTAMEDUniversity
Master's — in progress
Multi-Market Investment & Diversification
Specialisation from Visual Business School together with Universidad de las Hespérides. Twelve modules covering equities and fixed income, private markets, commodities, derivatives, digital assets and applied geopolitical analysis.
30ECTS
12Months
Oct 26Ends
Outside work
As for my interests, I follow whatever catches my attention at the time. The fields I'm drawn to tend to be the ones trying to explain why things are the way they are: physics, economics, geopolitics… and that leads me to discover a lot about human interaction through sociology, how all of it shapes people, and the way art gets made depending on each person's context.
02Case study
Consolidation of a global operation for Airbus
Full restructure of a multi-country programme for Airbus: from fragmented management to a centralised, expanding operation.
- Active · expanding
- CT Engineering Group
- Airbus
- 4 continents
- 10+ markets
- Manufacturing engineering
Inherited situation
- PM · Germany
- PM · France
- PM · UK
- PM · Spain
- Contract Manager
The programme was run by 4 Project Managers and a Contract Manager, one per country (Germany, France, the UK and Spain), and fitting it around their other responsibilities. Nobody owned it as their main job: hence the fragmented management, the inconsistent documentation and the missing coordination layer across markets. Its reach never left Europe.
Current situation
1 point of coordination · full-time +2 direct reports
- Markets
- Europe · America · Africa · Asia
CT Engineering decided to unify it under a single, full-time point of coordination and put me in charge of redesigning and running it: the centralisation was completed in 3 months: management, administration, finance, org structure and documentation. The programme now runs in more than 10 markets and has left the continent behind: Europe, America, Africa and Asia. I coordinate more than fifteen certified supplier companies plus internal technical specialists and instructors internationally, with two direct reports and with the autonomy to make decisions without prior approval.
Programme footprint
Deployed across 4 continents · actively expanding
- United Kingdom
- France
- Germany
- Spain
- United States
- China
- Opening
- Canada
- Portugal
- Morocco
- Tunisia
- India
- Indonesia
Key interventions
Documentation restructure
Redesigned the entire programme documentation from scratch: contracts, processes, reports and tracking logs, creating a coherent and scalable system.
Contract renegotiation
Reviewed and renegotiated existing contracts with certified providers, aligning terms, SLAs and quality standards with the programme's new structure.
AI in closed environments
Implemented AI in secure, controlled environments across the whole programme cycle: technical analysis of every request, commercial proposals with their risk analysis, and communication with local providers in their own language.
Reporting & automation
Designed and built from scratch the automatic request intake, the monthly financial report and the consolidated KPI analysis: around 220 hours a year freed up for the next automation and for market development, plus full programme traceability. See the detail ↓
Expansion & strategy
Took the programme beyond Europe: it now reaches America, Africa and Asia too, adapting services, processes and local providers for each market. And alongside that I lead the in-house capability initiative: deciding which services make sense to cover with our own team and which are better supported by specialist providers.
3 months
To complete the centralisation: management, administration, finance and documentation
Highest
Rating band in the annual performance evaluation (AEI) after the first year
×2
Operational volume: requests doubled during the same period
15+
Certified supplier companies coordinated globally
Endorsement · Annual Evaluation Interview
A proactive and enthusiastic PM with integrity and a willingness to propose and adopt new technology and ideas. Good communication skills and collaborative mindset makes him a valuable asset to any team.
03AI & processes
Working with AI since 2022
Before it was the norm. It started in my own programme, spread to the people I work with, and now, as UK AI Delegate, it is process consulting for the rest of the company.
I apply it to my programme
End to end, and always inside closed corporate environments: communication with local providers who don't work in English, sourcing providers for specific services, analysing the technical specification of every request, spotting what we can offer beyond what was asked, and commercial proposals with their risk analysis.
I get colleagues more out of it
I've been at this long enough to spot quickly what each person needs to get real value from these tools. We tune memory and instructions together to their role and the way they work, and AI stops being a novelty and becomes part of their day-to-day: what comes back changes completely.
And now, UK-wide
As CT Engineering Group's UK AI Delegate I do internal process consulting: I work with PMs and departments, audit how they work, find the bottlenecks, design automations with Power Automate, AI and BI, and propose business development opportunities. What already works in my programme is the starting point.
What already works in my programme
AI builds the tool. The tool runs on its own.
I use AI to design and build complex flows in Power Automate, inside the Microsoft environment; the same approach works in Google with Workspace Studio. Once built, they run on their own with no AI in the loop, which is why they can have unrestricted access to the data. AI stays in the build phase: exactly the security and dependency barrier a process like this needs.
Automation
~140 h / year saved
Request intake
Every new request is logged in the tracker the moment it arrives, without anyone having to copy it across by hand. With request volume having doubled, it's what lets us respond faster and keep unambiguous traceability of every request.
Automation
~80 h / year saved in my team
Monthly financial report
Every month an email goes out on its own with costs and income per company entity, to Finance and management. The saving doesn't stay in-house: Finance gets clearer, more precise information, saves its own time too, and has the accuracy of the data guaranteed every single month.
Data analysis
3 axes · provider, service type and country
KPI analysis
It triangulates large data sources that used to be reviewed separately: it merges the KPI workbooks into a single visual file and cross-references the feedback on every service delivered. The result is data that didn't exist before, with the detailed performance of every party in the process.
Technical documentation
+300 h saved in total
Technical documentation & programme engineering
In-depth analysis of technical documentation and production of six modules of around 70 slides each, from the most basic to the most technical, in the company's internal format and reviewed by subject-matter experts. Their feedback didn't stop at corrections: I turned it into changes to the production process itself, and the modules that followed came out needing minimal changes.
~220 h / yr freed up
- Scoping the next automation
- More market development
Every finished automation frees up time, and that time goes into building the next one or opening up new markets. It isn't just saving: it's room to grow.
Built by me, with AI, inside closed corporate environments. Hours are my own estimates against what it used to take by hand.
AI multiplies
what you already know.
The corollary
If you don't know the subject, it multiplies by zero.
Which is why what makes the difference is the judgement of whoever handles it; without that, AI takes you somewhere very fast, just not necessarily anywhere useful.
Judgement over tooling
01
I learned to direct it
Over time I've ended up using it the way I'd use a good provider: I give it context, specify what I need and review what comes back. The programme's automations were built that way: I decide what data goes in, what gets validated and who receives what, and leave the building to it. Once done, the flow runs on its own, without depending on it.
02
It gets things wrong with confidence
And that's the hard part: a wrong answer arrives with exactly the same assurance as a right one, same tone, same fluency, so unless you know the subject well enough to audit it, telling them apart is close to impossible. That part of the job is still yours.
03
Whoever manages, builds
At work I use it for a good deal more than automation: risk analysis, market assessment, response speed and onboarding. I build the tracking tools myself, and it makes sense, because nobody knows a programme better than whoever runs it day to day: you already know where the time goes, so all that's left is fixing it.
04Track record
Experience
Continuous growth from 18, combining work, study and increasing responsibility.
CT Engineering Group
Technical Program Manager · International operations for Airbus
UK AI Delegate · 2026 — Present
Centralised running of an international technical services programme for Airbus with two business lines: on-demand delivery in more than 10 countries (CAD with CATIA V5, PLM, industrial automation and ergonomics capability) and development of bespoke technical programmes to the client's technical specifications. Leading a team of two, coordinating clients and 15+ certified supplier companies, contract and SLA negotiation and tracking, ownership of the programme P&L (budget, costs, income and billing), expansion into new markets, and driving the strategic initiative to bring part of these services in-house. See full case study ↑
In parallel, UK AI Delegate: internal process consulting. I work with PMs and departments to audit their workflows, find the bottlenecks, design automations (Power Automate, AI, BI) and recommend business development. See AI & processes ↑
Google and Wacom
Support Specialist · Lisbon, Portugal
B2B technical support operation in English for clients in fifteen European countries: Google Ads and Analytics, and Wacom's product line. I picked the product up fast and ended up taking on a good part of the technical onboarding of new joiners. It was also where I saw from the inside how an operation that size holds together: volumes, standardisation, and what it costs to keep quality up across so many markets at once.
Telefónica
IT Consultant · Madrid, Spain
First contact with enterprise-scale infrastructure. I learned how to move inside a large organisation: who to ask, how an incident gets escalated, and why documentation matters as much as the fix.
Earlier roles
Working and studying in parallel since 18
Technical and customer-facing roles while studying, with no gap between the two. This is where something I still use daily came from: understanding a problem properly, and the person who has it, before proposing a solution.
Education & certifications
Vocational degree
Advanced Vocational Degree in System Administration (ASIR)
CESUR · Cybersecurity specialization
Ranked best FP centre in Spain — Strategik 2021
Certification
Blockchain Applied to Cybersecurity
C1b3rWall Academy
National Police & Universidad de Salamanca
Master's — in progress
Multi-Market Investment & Diversification
VisualFaktory · Universidad de las Hespérides
Expected completion: October 2026
Master's — in progress
Applied AI & Productive Process Optimization
UTAMED · Panel Sistemas & Visual Business School
05Competency profile
Skills
What I use day to day, with real context of where and how.
01
AI & Automation
- AI tools (ChatGPT, Claude, Copilot)2022
- AI adoption across teamsUK-wide
- AI in closed corporate environmentsProject
- Designing AI-driven workflows & integrationDaily
- Custom assistants: instructions & memoryPer role
- Technical documentation & programmes with AI6 modules
- Administrative process automation~220 h/yr
02
Project Management
- Client & provider coordinationDaily
- Supplier contracts & SLAsDaily
- Global programme deploymentDaily
- Team & resource management2 reports
- Reporting & documentationRebuilt
- Risk assessment & managementContracts
- Programme P&L: budget & billingOwner
03
Tools & Environments
- Microsoft Office SuiteDaily
- Google WorkspaceDaily
- Power AutomateProduction
- Power BIAdvanced
- Google AnalyticsWorking
- AzureWorking
- FigmaWorking
04
Technical background
- JavaScript / PHPProjects
- HTML & CSSProjects
- MySQL / SQLIntermediate
- PythonIntermediate
- Git & version controlRegular
- CybersecuritySpecialisation
06Let's talk
Get in touch
Whether it's about a project, a role, or something worth discussing, I'm available; I respond to everything I receive. Preferred channels: email and LinkedIn, which I check every day.
Spain · Open to relocation, hybrid or remote